Privacy Policy

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Effective Date: 1 September 2025

At MindFlow Group, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, including BWRT®, Imago Relationship Counselling, and Enneagram-based coaching.

1. Who We Are

MindFlow Group is a private practice offering Counselling, Coaching and personal development services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number.
• Health and Therapy Information: Relevant mental health history, session notes, goals, and progress.
• Website Usage Data: IP address, browser type, and pages visited (via cookies or analytics      tools).
• Enneagram or Assessment Data: Results from personality or self-awareness tools you choose to complete.

3. How We Use Your Information

Your data is used to:

• Provide counselling or coaching services.
• Communicate with you about appointments or resources.
• Maintain accurate records in line with professional standards.
• Improve our website and services.

We will never sell or share your personal data for marketing purposes.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: When you voluntarily provide information or complete assessments.
• Contract: To deliver the services you have requested.
• Legal Obligation: To comply with regulatory or legal requirements.
• Legitimate Interests: To improve our services and ensure quality care.

5. Data Storage and Security

Your data is stored securely using encrypted systems and is only accessible to authorized personnel. We retain client records for a minimum of 7 years in accordance with professional and legal guidelines.

6. Sharing Your Information

We do not share your personal data with third parties unless:

• Required by law or court order.
• You provide explicit written consent.
• There is a risk of serious harm to yourself or others.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

9. Legal Disclaimer

The services provided through this website, including BWRT®, Imago Relationship Counselling and Enneagram-based coaching are intended for personal development and emotional well-being. They are not a substitute for medical, psychiatric, or emergency care.

While every effort is made to support clients ethically and professionally, MindFlow Group is not responsible for any decisions, actions, or outcomes resulting from the use of this website or participation in any services offered.

By engaging with this site or its services, you acknowledge and agree that:

• You are responsible for your own mental, emotional, and physical well-being.
• You will seek appropriate medical or psychological support when necessary.
• No guarantees are made regarding the outcomes of counselling or coaching      work.

If you are in crisis or experiencing a mental health emergency, please contact your GP, local mental health services, or emergency services immediately.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

MindFlow Group, Email: [jb@findflow.group] Phone: +44 7796651632.